How to Collect a Security Deposit

Ensuring the security of your property, while providing a clear and seamless experience for your guests, is essential.
Collecting a security deposit is an important step for homeowners in managing their properties. It is essential that you clearly communicate your chosen method of collection to your guests in the arrival information.

Methods of collection

1. Cash on Arrival: You may request the security deposit in cash when the guest arrives. This straightforward method ensures the deposit is collected before check-in.
   
2. Bank Transfer:
   Another option is to ask for a bank transfer a few days before the guests' arrival.
   This method requires advance planning and communication.
   
3. Payment Apps:  
   For a more streamlined process, consider using payment apps like Bizum (Spain), Swikly  (France) or PayPal  to name a few.
   While these apps are not affiliated with Holidu, they facilitate smooth transactions.
   Note that numerous other apps are available in the market that might suit your needs.

Important considerations

• Flexibility for Guests: It is important to recognize that not all guests will be able to use a bank transfer or app, especially those coming from different parts of the world. In such instances, offering the flexibility to pay cash on arrival is advisable.
  Conversely, some guests may not feel secure handling cash and might prefer a bank transfer or another digital payment method. We encourage you to find a solution that accommodates both your needs and the preferences of your guests, ensuring a smooth and agreeable transaction for everyone involved.
• Prior to check-in: It is highly recommended to ensure the security deposit is received before allowing guests to check in, as this will provide coverage for any potential charges that may arise.

Security Deposit Refunds

Ensure that the security deposit is returned once the property has been inspected and found in good order, typically during checkout or a few days after.

Please note, the security deposit must be returned no later than 14 days after check-out.

By following these guidelines, you can ensure a smooth and secure transaction process for both you and your guests, enhancing the rental experience and safeguarding your property. Please note:  Airbnb bookings are protected by  AirCover , and therefore, collecting a security deposit is not required and forbidden by the channel’s policy.

We hope you find this guide helpful and straightforward. Thank you for being a valued host