How do I change my bank details? (Non verified accounts by Adyen)

If your account has not gone through Adyen's bank account verification process yet, follow these simple steps below to change your bank details:

1. Log in to your account
2. Go to the top right corner and click on “More”
3. Click on “Account”
4. Scroll down to Bank information
5. Click on “Edit”

A new window will open. The system requires you to fill out important information:

1. Your IBAN (delete the previous IBAN and add the new one)
2. The account holder's name
3. Proof that this bank account belongs to you. This should be a document from your bank with the bank account holder's name and the IBAN (usually, it can be easily downloaded from your E-Banking account).

Important to know:

• An International Bank Account Number – or IBAN – is used worldwide to identify individual accounts. You can find your IBAN in your E-Banking and on your account statements.
• The new bank account must belong to the Holidu account holder. We can only modify the IBAN for the person/company we have signed the agreement with.
• If the Holidu account is registered as a company account, we can only allow payments to the company’s IBAN. Make sure to submit a valid bank account under the company name registered in your Holidu account.
• The IBAN proof must be clear, visible, and recent, i.e., an official document or well-grounded evidence, where we can see both the bank account holder and IBAN.
• Holidu only issues payments to EUR account.
• Your IBAN is not changed automatically, as your request will be reviewed by our financial department before being approved or rejected.

If you have any issues during the process, please, reach out to us via the contact form below.