Why Didn’t My Guest Leave a Comment?

It’s common for guests to leave a rating without adding a written comment. Reviews can include scores for cleanliness, value, and service, but guests are not required to provide written feedback.

Keep in mind that the overall score is calculated separately from the individual category ratings. This means that even if you receive the highest scores for cleanliness, value, and service, the overall rating may still be lower.

Encouraging guests to share their experiences can help future travellers make informed decisions and give you valuable insights to improve your property.

We hope you find this guide helpful. Thank you for being a valued host.