Service Animals

At Holidu, we believe in inclusivity and want to make sure all guests feel welcome. This includes guests who rely on service animals. As a host, it’s important to be aware that you cannot discriminate against guests who need a service animal, and you must accommodate them, just as you would any other guest. It’s not just about kindness; it’s about ensuring that everyone has the opportunity to enjoy their stay, regardless of their personal challenges. By accommodating guests with service animals, you’re helping to create an inclusive, respectful environment.

What Is a Service Animal?

A service animal is not a pet—it’s a specially trained companion that helps individuals with disabilities by performing specific tasks to support their daily lives. The most common service animals are dogs, and some examples include:

• Guide dogs for the blind or visually impaired
• Hearing alert dogs for the deaf or hard of hearing
• Seizure alert dogs for people with epilepsy
• Assistance dogs for a variety of other needs

It’s important to note that service animals are not considered pets. This means they are allowed on your property even if your rental isn’t typically pet-friendly.

What This Means for You as a Host

• No Extra Charges: Since service animals aren’t pets, you cannot charge an additional fee for them. This includes pet fees or extra cleaning charges.
• Accessibility : Service animals must be allowed in all areas of the property that are open to the public or to guests in general. You should not refuse access to a guest with a service animal based on your pet policy.
• Legal Compliance : According to the UN Convention on the Rights of Persons with Disabilities (CRPD), people with disabilities must be granted equal access to public and private spaces, which includes vacation rentals. As a member of the European Union, this regulation applies to you. Link  to the homepage of the UN Convention on the Rights of Persons with Disabilities (CPRD)

If you have any questions or need further clarification, feel free to reach out. We're here to help ensure your vacation rental is as welcoming and inclusive as possible!

 European laws:

• Germany
• Austria
• Italy
• Spain
• Portugal
• France
• Netherlands
• Greece